Jr. Customer Support Specialist

As a Jr. Customer Support IP Networks, your primary responsibility will be to troubleshoot network issues across a range of IP Service Routers Product Lines, including models like 7950, 7750, 7710, 7450, 7210, 7705, 7220, and 7250. You will also manage and maintain network environments utilizing Nokia SR Linux (SRL). This includes tasks such as configuration, system upgrades, and proactive troubleshooting to ensure seamless network performance.

Your role will contribute to maintaining high-quality service and robust network operations for customers.

Conduct troubleshooting and resolve technical issues, ensuring customer data security while delivering swift, effective solutions.

• Drive customer satisfaction by contributing to Service Level Agreement (SLA) compliance and achieving top-quality KPI performance standards.
• Build trust and rapport by managing customer relationships, providing timely follow-ups, and keeping case details updated.
• Address critical network outages and performance issues, collaborating with TEC and R&D teams to identify root causes and implement solutions.

Embrace the excitement of 24x7x365 support, showcasing adaptability with weekend shifts and nighttime maintenance, ensuring uninterrupted service

• A Bachelor's degree or a relevant College Diploma with equivalent experience.
• Excellent communication and thrive in collaborative team environments, bringing both interpersonal and professional skills.
• Experience in troubleshooting IP networks, MPLS, and services like VPLS and VPRN, along with hands-on knowledge of BGP, EVPN, Linux, and a basic understanding of Containers, Dockers, VMs, and traffic generators such as Spirent or IXIA.

It would be nice if you also had:

• Experience working in diverse platform environments.
• Proficiency with Linux command-line environments.
• Scripting expertise for SR Linux nodes, enabling automation of tasks and efficient deployments.
• Relevant certifications like Nokia IP/SRC, Nokia Data Center, or equivalents.
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.

Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

• US/Canada Salary Range $52,223 - $96,986 CAD, pluse potential/variable compensation for eligible roles.
• Locations 600 March Road, Ottawa, Ontario, K2K 2E6, CA (Hybrid)