ServiceNow Developer

The Senior Service Now Developer is responsible for designing, developing, configuring, and implementing solutions on the Service Now platform to support enterprise IT and business processes. This role works closely with specialists, process owners, business analysts, Service Now Support/HI, and cross-functional technical teams to deliver scalable, secure, and high-quality Service Now capabilities. The Senior Developer also advises on platform governance, best practices, and contributes to the roadmap to maximize the value of the Service Now ecosystem.

• 5–8+ years of hands‑on Service Now development experience in enterprise environments.
• Deep knowledge of core Service Now modules and capabilities (ITSM, ITOM, ITAM, CMDB, Service Catalog, Discovery, Service Portal/UI Builder, Employee Center and Widgets).
• Experience with REST/SOAP integrations, MID Server, Integration Hub, and API authentication mechanisms (OAuth, Basic, MTLS).
• Strong understanding of the CSDM data model, CMDB architecture, and service mapping.
• Experience with Agile/Scrum methodology and working in a sprint‑based environment.
• Ability to document technical designs, data flows, and solution architecture.

• Service Now certifications such as:
• Certified System Administrator (CSA)
• ITSM, ITOM, Discovery, CMDB, Service Mapping, or other specialty certifications
• Experience building custom spokes, event‑driven architectures, or AI/ML‑enabled Service Now features.
• Familiarity with Dev Ops, Git, ATF (Automated Test Framework), or CI/CD integration.
• Experience or familiarity with integrating vulnerability/security applications such as Vulcan/Tenable
• Familiarity with Jira/Atlassian integrations (Tempo Teams familiarity is a plus), connectors, web hooks, etc.
• Knowledge of ITIL v4 practices and enterprise service management processes.
• Experience with Service Now domain separation or multi‑instance/multi‑region environments.