Professional Services Consultant

Free Balance is looking for Professional Services Consultants to join its team in Ottawa, Ontario, Canada. Free Balance Professional Services Consultants work with customers to help implement and support. Free Balance solutions for Public Financial Management (PFM). Professional Services Consultants must be able to effectively transfer knowledge and train government users on good practices and the functional and technical aspects of the Free Balance Accountability Suite.

Main responsibilities

Implementation and deployment of Free Balance solutions following the company’s ISO 9001:2015 certified implementation methodology.

Manage customer expectations and advocate Free Balance values and good practices.

Conduct detailed business requirements review with customers and prepare storyboards for approval and sign-off.

Configure and demonstrate Free Balance software to help demonstrate the mapping between the process to the solution.

Develop acceptance test plans and conduct acceptance testing of the configured Free Balance software/system with the client.

Develop training material and deliver required product and user training courses, including ‘Train the Trainer’, to meet the client’s needs.

Transfer knowledge to the client related to project management, change management and correct use of the Free Balance solutions.

Manage the day-to-day operations of a project and manage scope, including meeting project schedules, tasks, and submitting quality deliverables on time.

Use effective leadership skills to complete all phases of projects from inception through to completion.

Provide input to product management on functional matters and future product requirements based on feedback from the client.

Report progress on all assigned activity and deliverables to the Project Manager.

Work with the Project Manager and team to achieve all milestones in a timely manner and on budget.

Qualifications:

Must be eligible for Government of Canada Security Clearance - Secret (Level I).

Minimum university degree in Accounting or a related field (, Commerce, Business Administration, Financial Administration), with strong financial management experience.

Financial designation (, CMA, CGA) and experience with a large national accounting firm or ERP company considered an asset.

Minimum of 5 years of experience in ERP software implementation (Oracle, SAP, Microsoft). Certification is an asset.

Solid understanding of public sector budgeting and accounting processes and procedures.

Demonstrated experience in implementing and deploying software applications, including requirements gathering and documentation.

Previous experience in software configuration of a financial system.

Prior government experience required.

French language skills considered an asset.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Free Balance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.