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Im​/It Senior Advisor

Job in Ottawa, Ontario, Canada
Listing for: National Arts Centre
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    Cybersecurity, IT Project Manager
Job Description & How to Apply Below
Position: IM/IT SENIOR ADVISOR

Key Activities

The NAC is looking to fill two (2) positions within the IM/IT department, one within the Enterprise Systems team and another within the Cybersecurity team.

Reporting to the Directors of Enterprise Systems and Cybersecurity respectively, the Senior IM/IT Advisors lead the design, modernization, and reliable operation of the NAC’s IT infrastructure, carrying out the development, implementation, integration, and maintenance of server and cloud services; connectivity between local and remote sites; IT asset lifecycle management; service management; application and infrastructure integrity; capacity and performance planning; and the rollout of enterprise software and cloud-based systems and services.

Core responsibilities shared across both streams:

Operations & Service Delivery

• Oversees the reliable, secure, and efficient operation of all infrastructure services;

• Drives proactive operations monitoring, performance optimization, and issue resolution;

• Develops and maintains technical standards, operating procedures, and documentation;

• Designs, configures and administers Microsoft 365 services;

• Serves as senior technical authority for the acquisition, development, integration, testing, implementation, and maintenance of infrastructure services;

• Provides senior-level technical oversight and handles escalated or complex technical issues.

Projects & Collaboration

• Participates in technology planning and contributes to technical and strategic roadmaps;

• Provides expertise for modernization, cloud, and digital transformation initiatives;

• Leads or participates in project teams and working groups for infrastructure and/or cybersecurity initiatives;

• Chairs and facilitates project-related meetings with sponsors, stakeholders, and vendors;

• Works closely with the Directors of Enterprise Systems and Cybersecurity to ensure integration between platforms and security practices;

• Consults and negotiates with managers, staff, and suppliers to define requirements and resolve complex technical issues;

• Contributes to IT budget estimation, tracking, cost analysis, and business cases for infrastructure investments.

Research & Continuous Improvement

• Research best practices and trends in cybersecurity and IT infrastructure and facilitate technical solutions;

• Conducts research and feasibility studies to support the development, testing, maintenance, and renewal of infrastructure components;

• Maintains knowledge of emerging developments and challenges in IT infrastructure and service management.

Additional responsibilities for the Enterprise Systems stream:

• Manages the development, implementation and maintenance of the corporate IT infrastructure operations, encompassing Local Area Network, and Wide Area Network (LAN/WAN) systems, workstations, server and mainframe operations, connectivity, IT asset acquisition and life cycle management, integrity of corporate and client applications, voice/data systems, the roll-out of software, cloud services, technical support, services support and the adherence to service-level agreements;

• Designs and develops IT infrastructure frameworks, and develops and recommends large, strategic IT infrastructure improvement initiatives to internal stakeholders;

• Provides infrastructure expertise on modernization, cloud, and digital transformation initiatives;

• Work with the Director of Enterprise Systems to evaluate and select new enterprise solutions, design system architectures and integrations, and update or refine existing system designs.

Additional responsibilities for the Cybersecurity stream:

• Implements cybersecurity program focusing on monitor-detect-and-response operations including security logging and monitoring, advanced threat detection, containment, incident response, and security operations centre (SOC) functions;

• Participates in incident response including investigation, impact analysis, resolution, remediation and communications;

• Applies NAC’s IT security controls to ensure compliance with security policies and industry standards;

• Implements risk management program focusing on corporate risk related to IT/digital and cybersecurity;

• Monitor and track…

Position Requirements
10+ Years work experience
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