Senior Computer Application Support Specialist at DND

49 Solutions has an exciting opportunity to bid on an RFP for a Senior Computer Application Support Specialist at DND
. We are seeking an experienced professional to support complex applications, act as a key escalation point, and contribute to the full application lifecycle. This role also requires experience with AI/ML products or solutions in a Government of Canada environment.

Location: Carling Campus, 60 Moodie Drive, Ottawa, ON

Security Clearance: Secret

Employment Level: Senior

Minimum Mandatory Criteria:

• Education:
  
  Certificate, diploma, or degree in Computer Science or related field from a recognized Canadian post‑secondary institution.
• Experience:
  • 5 years of senior‑level application support within the past 8 years, including independent diagnosis and resolution of complex issues, escalation support, and involvement in application lifecycle activities (user stories, backlog management).
  • 3 years within the past 7 years supporting AI/ML products or solutions for the Government of Canada.

• Coordinate emerging technology application specifications.
• Act as liaison between vendors, IT technicians, and end‑users.
• Provide training, guidance, and expertise in emerging technology and special application support.
• Emulate or reproduce user‑reported technical problems.
• Advise and train users to resolve issues.
• Recommend and implement complex security requirements.
• Support business systems, network, and internet services.
• Maintain problems and solutions logs.
• Design, configure, and deploy server‑based file systems and applications.
• Research and resolve complex technical issues.
• Recommend new products or processes to enhance business activities.
• Plan or participate in department‑wide system upgrades.

• Strong problem‑solving and independent working abilities.
• Excellent communication and collaboration skills.
• Hands‑on experience with AI/ML applications in a Government of Canada environment.
• Proven ability to provide guidance to both technical and non‑technical staff.

If you are interested or know someone suitable for this role, please reach out to us as soon as possible so we can coordinate a bid submission.