Technical Support – VOIP & Network

Job Title: Technical Support – VOIP & Network

Location: Ottawa-Orleans – In Person Only

Reports To: IT Manager / Technology Lead

We are a fast-growing innovative company seeking a highly skilled Technical Support Specialist to join our technology team. This in-person role in our Ottawa-Orleans office offers the opportunity to work directly with our IT team and cross-functional departments. The successful candidate will play a critical role in supporting VOIP systems, SIP protocols, and network infrastructure, while troubleshooting and resolving technical issues efficiently.

Our team values collaboration, innovation, and professional growth, providing a supportive environment where your expertise will make a real impact.

• Provide technical support for VOIP and SIP systems, including installation, configuration, and troubleshooting.
• Monitor and maintain network infrastructure to ensure optimal performance, reliability, and security.
• Diagnose and resolve hardware, software, and network issues for internal teams promptly and professionally.
• Collaborate with cross‑functional teams to implement IT solutions, system improvements, and upgrades.
• Document technical issues, resolutions, and maintain clear SOPs for internal use.
• Assist with testing, deploying, and upgrading new technologies as needed.
• Support end-users with IT requests while delivering exceptional internal customer service.

• Proven experience with VOIP systems and SIP protocols.
• Strong knowledge of networking concepts, including routing, switching, firewalls, and network troubleshooting.
• Excellent analytical and problem‑solving skills for hardware, software, and network issues.
• Familiarity with IT support tools, ticketing systems, and technical documentation practices.
• Strong communication and interpersonal skills, with the ability to work effectively in a collaborative environment.
• Relevant certifications such as CCNA, CompTIA Network+, VOIP certifications are an asset.

• Competitive salary and comprehensive benefits package including health, dental, and vision coverage.
• Paid time off and holidays.
• Opportunity to work in a collaborative, fast‑paced, and innovative environment.
• Access to professional development, training, and certification opportunities.
• Exposure to cutting‑edge technology projects and hands‑on experience with VOIP, SIP, and network systems.
• Supportive company culture with mentorship and growth opportunities.

Our interview process is designed to evaluate both your technical expertise and fit within our team:

Candidates selected for each stage will be contacted directly with instructions and scheduling.