Systems Administrator Level 2

1 General

The purpose of this Statement of Work (SOW) is to define the scope, deliverables and work conditions required for information management / information technology (IM/IT) professional services in support of the Quality Engineering Test Establishment (QETE).

The Quality Engineering Test Establishment provides a range of engineering and technical services to the Department of National Defence (DND) and the Canadian Forces. The QETE Operations and Planning section provides a wide range of support to other QETE sections including the development, update and maintenance of a wide range of IM/IT tools required to perform day-to-day operations.

QETE has a requirement for a System Administrator to support the QETE 1 Operations and Planning section by performing a range of IM/IT support tasks.

• Install, monitor, upgrade and maintain operating systems.
• Install, monitor, upgrade and maintain hardware and software (e.g. virus detector software).
• Work with Business Analysts, Project Managers, Developers, and clients/stakeholders to maintain and improve software performance.
• Apply problem solving skills to troubleshoot and resolve technical problems.
• Ensure timely and reliable system administration procedures, including backup and recovery.
• Analyze system performance and recommend improvements.
• Provide support to end-users in a timely manner.
• Prepare and update an inventory of hardware and software.
• Identify sources of supply for computer parts.
• Write and edit standard operating procedures.
• Create and maintain network accounts.
• Provide network and Internet support to users in response to identified difficulties.

• The Contractor’s resource must make all necessary preparations to actively participate in any meeting at which the TA requests attendance.
• When specified by the TA, the Contractor’s resource must meet with the TA to prioritize work. Monthly meetings are planned for this purpose.
• All meetings will be conducted at facilities provided by DND or any third party or by teleconference or video conference, as specified by the TA.
• When specified by the TA, the Contractor’s resource must prepare and deliver records of discussion of meetings for the review and approval by the TA.
• The Contractor’s resource must maintain a history of all meetings as well as all incremental changes to action items and submit it to the TA when requested.

• The Contractor’s resource should be available on-site five (5) days per week during core hours of operation. Core hours of operation are defined as 9:00 am to 4:00 pm, Monday to Friday.
• Although the Contractor’s resource may work outside of these core hours, a significant volume of work occurs principally during core business hours. Furthermore, access to DND facilities is controlled and monitored. Hence, access to DND resources may be limited.

• Operating systems that have been acquired by DND.
• Installed hardware and software that have been acquired by DND.
• Backups of data and operating systems.
• Updates to IM/IT system administration procedures.
• Recommendations for system performance improvements.
• Inventories of hardware and software and updates to inventories.
• Identified sources of supply for computer parts.

Soft copy deliverables must be provided in Microsoft Office, SharePoint, PDF or an alternative format approved by the TAM. Unless otherwise specified by the TA, one (1) soft copy must be provided to the TA.

The proposed resource must meet the following criteria:

• Minimum of five (5) years of combined experience, within the past ten (10) years, performing a minimum of three (3) of the following tasks: installation, maintenance, backups, restoration of computer servers.
• Minimum of five (5) years of combined experience, within the past ten (10) years, across a minimum of three (3) of the following tasks: creating inventories for computer hardware, updating inventories for computer hardware, creating inventories for computer software, updating inventories for computer software.
• Minimum of five (5) years of combined experience, within the past ten (10) years, in a corporate and/or Government-Wide Area Network environment, troubleshooting end users’ hardware and software technical problems.
• Degree or diploma in the field of computer science or computer engineering.

Applicants must provide a copy of their educational diploma or degree with their application. Applicants must also provide the following information with each application: name of organization, timeframe (from-to dates for month/year), description of the proposed resource’s roles and responsibilities, detailed example(s) demonstrating the relevant experience, and references (name, phone number and email address). Reference checks will only be conducted to confirm the information provided, such as formal role held within the project, task types, completion verification, and adherence to timelines.