Technology Support Assistant Job Ottawa area,Ontario Canada,IT/Tech

Requisition
Department:
Transit Services Dept.
Service:
Transit Customer Syst & Planning Service
Branch:
Transit Technology & Innovation Branch

Employment Type:

1 Full-time Permanent 

Work Hours:

35.00 hours per week
Affiliation: ATU 1760 
Salary Information: $53,706.38 - $76,174.28 annually (2023 rates of pay)

Location:

Transit Service, 1500 St.Laurent
City:
Ottawa, ON
Job Category:
Transit Services - OC Transpo 
Application Close: 04/03/2026

JOB SUMMARY

The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations. The Technology and Control Systems branch is responsible for managing multiple and major transit IT projects that are highly complex, of multi-million dollar value, normally extend over multiple years, and may require extensive public consultation.

You are responsible for troubleshooting, repairing, maintaining and performing preventative maintenance on electronic equipment within the Transportation Services Department. You maintain an inventory of parts, related equipment and installation kits, maintain records of repair activities, and perform related duties.

EDUCATION AND EXPERIENCE

Completion of Grade 12 and 1 year community college program in Computer Repair and Maintenance.

Studies in micro-computer based systems an asset

Minimum of 3 years of experience working in a shop environment, in the testing, repair and maintenance of electronic equipment, to include experience working with specialized software applications and inventory management reporting.

KNOWLEDGE

Knowledge of methods/techniques/tools for testing, repairing, rebuilding and maintaining electronic equipment

Understanding of City inventory management policies/procedures

Knowledge of the Smartbus concept and applications, particularly MDT, radio and other electronic equipment

Knowledge of Fleetfocus/M5 software primarily used by Fleet Services

Knowledge of applicable health and safety legislation, including the rights and duties of workers

Knowledge and good understanding of maintenance operations and procedures is desirable

COMPETENCIES,

SKILLS AND ABILITIES

Able to work independently, with minimum support/directions and collaboratively as part of a team to meet service levels

Possess organizational skills and flexibility to plan, organize and prioritize own work, and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines

Possess analytical and problem solving skills

Able to maintain accurate records and be attentive to detail

Able to communicate effectively, both orally and in writing

Possess computer literacy in MS Office Suite in a Windows environment, including use of the intra/internet

Proficient in inventory management

Able to operate standard office equipment and possess strong data entry, keyboarding/retrieval and record-keeping skills

Able to effectively manage change in processes or operations.

Flexible and adaptable to deal with shifting priorities and emerging technologies

Possess maturity, interpersonal skills and good judgment

Able to work nights and/or weekends, when work demands warrant

WHAT YOU NEED TO KNOW

Language Requirement:
English oral, reading, writing

Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with 0 demerit points accumulated

Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request.


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