Workstation Support Technologist - Corporate Services Group

What You Will Do

• Coordinate IT endpoint equipment provisioning/deprovisioning using automated processes and 3rd party providers.
• Perform advanced hardware and OS troubleshooting and support, including component-level troubleshooting and replacements.
• Manage and evolve workstation OS configurations to meet security and end-user requirements, including deep troubleshooting and security hardening.
• Deploy, patch, upgrade, and support corporate standard software applications using Microsoft Endpoint Management tools and perform complex software packaging.
• Provide technical support services remotely or at deskside, including end-user training.
• Collaborate with other IT teams for problem resolution and routine tasks.
• Maintain and manage Active Directory/AAD, Intune, Autopilot, Device Records, and Corporate Software Portal.
• Conduct Software Packaging and wrapping to facilitate automated software provisioning and delivery through Autopilot and Intune
• Leverage your scripting and Power Apps skills to facilitate various automation & reporting tasks as required.
• Play a key role in managing our AD/AAD identity providers (users, groups, etc)
• Utilize your advanced knowledge of Office
  365 apps (ie. SharePoint) to help your customers leverage modern technology to aid their business requirements
• Perform expert-level support for SaaS technologies and manage conferencing systems and cell phone hardware standards.
• Various other duties and responsibilities.

Knowledge and Experience

• Bachelor’s degree in computer science or information technology (or similar) or equivalent combination of relevant education and work experience
• Azure Foundations certification is an asset
• ITIL certification is an asset
• Knowledge of the following:
  • O/S support and hardening
  • Technical troubleshooting (hardware)
  • Networking infrastructure, protocols, VPNs
  • Automated deployment and packaging
  • Cloud technologies and SaaS platforms
  • Scripting
• 5+ years experience providing workstation support in a Windows environment
• Experience supporting Azure Active Directory (administering user/workstation/group objects)

Soft Skills and Characteristics

• Critical thinking skills
  • Problem-solving skills
• Interpersonal skills
  • Communication skills (verbal and written)
  • Organization/time management/prioritization skills
• Self-directed
• Customer-centric
• Growth mindset

Technology

• O/S: Windows
• Peripherals:
  Printers, scanners, cameras, etc.
• Networking: TCP/IP, DNS, DHCP, VPNs
• Scripting Languages: Power Shell, Bash, Power Apps
• Cloud: Azure (AD)
• Automation:
  Intune (Auto Pilot)
• SaaS Support: SharePoint, Logic Apps, Power BI, Dynamics

Mandatory Requirements

• Fluency in English (reading, writing, speaking)
• Ability to participate in on-call rotation program (approx. 1 week on, 2/or 3 weeks off)
• Ability to travel between all National Capital Region (NCR) CBN sites regularly and on short notice
• Ability to lift and carry items up to 40lbs.

Security Clearance Requirements

• Ability to obtain and maintain Government of Canada Secret (Level II) clearance

CBN designs and develops industry leading solutions for the following domains:
Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit

As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments.

If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.