Business Systems Analyst III

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time.

This requirement may vary depending upon circumstances.

Job category: Information technology
Job posting : 8368

Employment status: Regular full-time

Classification: ITB
Salary/Rate of pay: $89,894 - $108,493

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Canadian Blood Services is looking for a Regular full-time Business Systems Analyst III to join our dynamic Internal Customer Experience - Custom Productivity Solutions team.

The IT Internal Customer Experience team manages the delivery and operation of IT services related to employee experience and productivity, blood operations, data & analytics and optimization, making IT more effective, reliable and consistent.

In this role, reporting to the Manager, Custom Productivity Solutions, you will serve as the primary interface between internal business customers, the Custom Productivity Solutions team, and third‑party vendors. You will lead the planning, development or acquisition, and implementation of business systems that support critical organizational needs.

• Applying your skills in building strong client relationships, you will develop joint strategic roadmaps and tactical plans in support of client business imperatives.
• Utilizing your skills in systems analysis, you will assess potential enhancements or upgrades to existing products and support the development of new products, including user story creation aligned to client requirements.
• Employing your skills in business system development, you will lead system development and enhancement activities in close partnership with clients, software development team members, and various IT and business groups, including developing system test cases and completing system validation activities.
• Demonstrating your skills in product and project management, you will manage end‑to‑end product development initiatives from discovery to deployment and end of life, while supervising, mentoring, and coaching junior and intermediate business systems analysts.
• Exercising your skills in process and quality improvement, you will coordinate the development and research of process, quality, and project standards, team practices, and industry developments to drive efficiency.
• Leveraging your skills in end‑user support and analytics, you will provide technical support and trend analysis to identify, diagnose, and resolve product usability issues and respond to inquiries with recommended options.

• Post‑secondary level education (e.g., college, technical institute, or university) in a relevant discipline from a recognized academic institution, preferably in Business, IT, Computer Science or Software Engineering.
• Minimum 10 years of experience as a business systems analyst, IT project…