Senior ITSM Platform Engineer

Drive enterprise ITSM excellence with NTT DATA as a Senior ITSM Platform Engineer in Ottawa, Ontario. Engage in hybrid work while supporting the IFS Assyst platform and modernization efforts.

This senior role involves critical support for the ITSM platform, including daily maintenance, performance monitoring, and infrastructure upgrades. You will support service improvement initiatives while ensuring the stability and security of Linux-based server environments. Collaborate with diverse teams, contribute to system migration, and implement ITIL best practices.

Key Responsibilities:

• Maintain Linux-based server infrastructure for IFS Assyst

• Perform OS patching and infrastructure maintenance

• Plan and execute infrastructure upgrades

• Monitor server performance and manage capacity

• Diagnose and resolve infrastructure and system issues

Requirements:

• 5+ years in Linux system administration

• 5+ years in managing enterprise IT platforms

• 2+ years supporting ITSM platforms

• Valid Secret Security Clearance in Canada

• IT-related degree or diploma

Elevate infrastructure stability and performance at NTT DATA in Ottawa.
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