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Job Description & How to Apply Below
As part of a modernization initiative within a large enterprise IT environment, you will provide priority support to executive users, acting as a trusted advisor and primary point of contact for technology-related issues. This role requires strong technical troubleshooting skills, excellent communication abilities, and a commitment to delivering outstanding client service.
Key Responsibilities- Serve as the primary IT support contact for executive and VIP users.
- Provide white-glove support through in-person, remote, and appointment-based assistance.
- Troubleshoot and resolve hardware, software, network, mobile device, and operating system issues.
- Install, monitor, upgrade, and maintain operating systems, hardware, and software.
- Proactively identify and address potential technical issues before they impact users.
- Coordinate and escalate incidents with internal support teams and third-party vendors as required.
- Document and manage incidents and service requests within an IT service management (ITSM) platform.
- Support onboarding and offboarding activities, including device setup, configuration, and security compliance.
- Ensure adherence to IT service management best practices, security standards, and operational procedures.
- Contribute to process improvements, knowledge sharing, and continuous service enhancement initiatives.
- Strong understanding of desktop, laptop, mac, mobile device, and operating system support.
- Experience working within structured IT support or service desk environments.
- Excellent verbal and written communication skills with a strong customer-service mindset.
- Ability to manage multiple priorities and respond effectively to high-priority incidents.
- Experience supporting executives, senior leadership, or VIP users.
- Knowledge of ITIL-based service management practices.
- Experience supporting both Windows and macOS environments.
- Familiarity with enterprise ITSM tools.
- Opportunity to work closely with executive stakeholders and contribute to a high-visibility IT support function.
- Collaborative team culture focused on service excellence and continuous improvement.
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