Senior Manager Ecommerce

Bushbalm is setting the new standard for hair removal, on a mission to be the go-to solution for ingrown hairs, dark spots, and razor bumps—everywhere hair grows. We create effective, results-driven products that help people feel confident in their skin, from the bikini line to underarms and beyond.

Born in Ottawa, ON, we’ve grown from a bold idea to one of the city’s most exciting startups—securing a deal on Dragons’ Den and ranking among Ottawa’s fastest-growing companies. With a powerhouse eCommerce presence, a rapidly expanding retail footprint, and a strong network of waxing professionals, we’re disrupting the skincare industry in a big way.

At Bushbalm, you’ll join a fast-moving, passionate team where innovation, collaboration, and career growth go hand in hand. If you're ready to make an impact, we’d love to meet you!

• Be part of a rapidly growing and innovative skincare brand making waves in the beauty industry.
• Work in a collaborative and fun environment that values creativity and fresh ideas.
• Gain strong opportunities for career growth and professional development.
• Help expand a brand that is available in Ulta Beauty locations nationwide and 16,000+ waxing salons.

We are seeking a strategic, data-driven Senior Manager Ecommerce to lead our digital storefront and drive high-impact growth. This newly created role is designed for a technical merchant who can bridge the gap between backend Shopify architecture and frontend customer experience.

The ideal candidate is highly detail-oriented and possesses a strong track record of building stable foundations with data-led insights. You must have extensive experience scaling complex automated systems and managing the end-to-end health of a Shopify ecosystem, ensuring that merchandising strategy, site performance, and analytics are perfectly aligned.

The salary range for this position is $95,000 to $115,000 CAD.

• Strategic Roadmap Development: Architect and own the 6–12 month ecommerce roadmap, balancing technical site enhancements with a dense, fast-moving calendar of product launches and seasonal sales.
• High-Velocity Execution: Lead the end-to-end execution of frequent product drops and major site-wide promotional events. You will manage everything from backend SKU setup and collection logic to frontend merchandising and QA.
• System & Automation Scaling: Design and scale complex automated workflows (e.g., Shopify Flow, Hub Spot integrations) to improve operational efficiency and customer retention.
• Cross-Functional Leadership: Serve as the primary bridge between Marketing, Creative, Operations, and Product teams. You will translate marketing visions into technical requirements and ensure all stakeholders hit tight delivery timelines.
• Team Leadership & Development: Lead and develop the ecommerce operations team, setting clear priorities, improving workflows, and ensuring high-quality execution across all launches and site updates. Foster a culture of ownership, operational excellence, and continuous improvement.
• Shopify Systems Mastery: Expert administration of Shopify Plus, including Metafields, API connections, and bulk data management via tools like Matrixify.
• Data-Driven Merchandising: Utilize GA4 and Shopify Analytics to create a continuous feedback loop. Every launch and sale must be analyzed to optimize the next entry on the roadmap.

• Experience: 8+ years in ecommerce within shopify eco system, with a proven history of managing complex site-wide sales (e.g., BFCM) and frequent, high-stakes product cycles.
• Technical Depth: Expert-level knowledge of the Shopify Plus ecosystem, including its limitations and extensibility via Liquid, APIs, and third-party integrations (Aftership, etc.).
• Road mapping Expertise: Demonstrated ability to build, defend, and execute a digital roadmap that aligns with aggressive business growth goals.
• Operational Excellence: An obsession with detail and the ability to thrive under tight deadlines without sacrificing site stability. You are the "calm in the storm" during major launches.
• Collaboration: Exceptional communication skills with the ability to "speak the language" of both technical developers and creative directors.
• Competitive salary and comprehensive benefits package.
• Flexible work environment (remote/hybrid options where applicable).
• Health and wellness benefits, including a lifestyle spending account.
• Professional development opportunities to support career growth.
• Free access to our award-winning products.
• Inclusive and dynamic company culture with team-building events.

Join us in redefining body care and making an impact in the beauty industry!