Sr Business Analyst - Multimedia

Our client, the Bank of Canada has a full-time 2 year contract prospect for Senior Business Analyst in Multimedia. The position requires to be onsite in Ottawa one day per week, the rest is remote.

Support production readiness planning and execution activities to ensure the successful implementation and operational transition of the financial system.

• Collaborate with business and QA stakeholders to define and validate business scenarios, operational workflows, and testing outcomes
• Facilitate the identification, tracking, and resolution of defects, operational gaps, and process issues throughout the testing and deployment phases
• Develop, maintain, and govern operational documentation required to support production readiness and ongoing operations, including SOPs, runbooks, support procedures, process flows, and user guidance materials
• Ensure operational and support documentation remains accurate, current, and aligned with evolving solution changes throughout the delivery lifecycle
• Develop end-user training materials and support knowledge transfer activities for business and operational support teams
• Facilitate operational readiness by ensuring support teams have a clear understanding of business processes, workflows, escalation procedures, and support expectations
• Ensure training, operational procedures, and support materials are fully aligned with the final production solution and operational model
• Act as a liaison between business and technical teams to support effective communication, operational readiness, issue resolution, and transition-to-support activities
• Identify and assess operational impacts, process gaps, dependencies, and readiness risks prior to production deployment, and support mitigation planning
• Coordinate readiness activities across business, operational, and project delivery stakeholders to ensure alignment and execution against implementation timelines
• Support go-live planning, deployment activities, and early-life operational stabilization efforts
• Support business validation activities across integration testing, user acceptance testing (UAT), and end-to-end testing cycles to ensure the solution meets business and operational requirements

• University degree or college diploma in computer science or a related field
• A minimum of five (5) years of recent demonstrated experience in managing multimedia backend systems
• A minimum of three (3) years of recent demonstrated experience working in a multimedia infrastructure
• Demonstrated experience supporting production readiness, go-live planning, and operational transition activities for technology solutions
• Demonstrated experience supporting testing cycles, including integration testing, user acceptance testing (UAT), and end-to-end validation
• Demonstrated experience in developing user guides, process documentation and knowledge transfer materials
• Demonstrated experience with meeting room technology
• Strong communication and facilitation skills, with the ability to act as liaison between business and technical stakeholders
• Proven ability to coordinate across multiple stakeholder, including business, QA, technical teams, and operational support groups