IT Support Specialist; Level 1​/Level 2

Position: IT Support Specialist (Level 1/Level 2)
Adecco is currently hiring an IT Support Specialist (Level 1/Level
2) for a long-term contract opportunity in Ottawa, ON. This role is ideal for an experienced IT professional who enjoys hands-on troubleshooting, deskside and remote support, and working in a structured service environment supporting end users across hardware, software, and connectivity issues.
In this position, you will provide first and second-level technical support to internal users, resolving desktop, laptop, peripheral, and software-related issues. You will also support hardware installations, software configuration, incident management, and documentation of technical solutions while ensuring a high level of customer service and adherence to IT service procedures.

• Salary: $55,000 - $68,000/year
• Location: Ottawa, ON (Onsite Only)
• Schedule: Monday to Friday, 8:00 AM - 4:30 PM
• Employment Type: Full-Time, Contract (1 year with 2-year extension option)
• Vacancy Status: This posting is for an existing vacancy.

Responsibilities

• Provide first-level remote and deskside support for desktop hardware, software, and user issues
• Perform hardware installations including monitors, peripherals, cabling, and related equipment
• Install, configure, and troubleshoot software applications and operating systems
• Provide second-level technical support, including advanced troubleshooting and issue resolution
• Support desktops, laptops, printers, office phones, and mobile/wireless devices
• Analyze, document, and resolve technical incidents and service requests in a timely manner
• Assist users with connectivity and network-related issues as required
• Deliver high-quality customer service while meeting IT service level expectations
• Create, update, and maintain technical documentation and knowledge base articles
• Contribute to continuous improvement of IT support processes and procedures
• Provide guidance, knowledge transfer, and support to end users and colleagues
• Use IT Service Management tools (such as Service Now) for ticketing, incident, and asset tracking
• Collaborate with IT teams to resolve complex technical issues and escalations

Qualifications

• Must be legally eligible to work and reside in Canada
• University degree or college diploma in Information Technology or a related field
• Minimum 4 years of recent IT support experience
• Minimum 3 years of experience in Level 2 service desk or deskside support roles
• Strong experience supporting desktop/laptop systems, peripherals, and end-user software
• Advanced knowledge of Microsoft Office and Windows environments
• Experience using ITSM tools (e.g., Service Now) is considered an asset
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to document technical issues and maintain knowledge base resources
• Understanding of IT service management processes and service level standards
• Basic understanding of network fundamentals is considered an asset
• Excellent communication and customer service skills
• Ability to work independently in a structured onsite environment

Why Apply

• Long-term contract opportunity with extension potential
• Hands-on IT support role with a mix of remote and deskside work
• Opportunity to build strong enterprise IT support experience
• Exposure to ITSM tools and structured IT service environments
• Stable weekday schedule with no shift rotation
• Supportive environment focused on service quality and technical growth

Interested in this position? Apply now! Our dynamic recruitment team is ready to welcome you and support you on your path to success.
At Adecco, our purpose is simple: to make the future work for everyone. We live our values - Passion, Collaboration, Inclusion, Courage, and Customer-Centricity - by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.
If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!
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