Bilingual Service Desk Analyst

Contract Duration: 36 months

• Prepare and deploy Windows 11 laptops using Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profiles
• Unbox, assemble, and set up laptops, docks, and peripherals at user workstations or staging areas
• Safely back up and transfer user data, profiles, and settings from legacy devices to new laptops using approved tools and processes
• Record and update asset information in inventory systems, including device assignment, status, and lifecycle tracking
• Provide onsite or remote support during deployment to clients, including user orientation, login assistance, and basic troubleshooting
• Retire legacy devices by performing secure data wipes, updating asset records, and preparing hardware for disposal or redeployment
• Verify devices meet security, patching, and compliance requirements (e.g., encryption, policies, updates) before and after deployment
• Other related activities and deliverables as required

• University degree or college diploma in a technology-related field
• A minimum of four (4) years of demonstrated IT experience
• A minimum of three (3) years of demonstrated experience in a laptop refresh project using Intune, Service Now, SCCM
• Demonstrated advanced Microsoft knowledge and experience in desktop and Office tool support
• Demonstrated experience deploying and supporting Windows 10/11 laptops in an enterprise environment
• Demonstrated experience with device imaging, provisioning, and configuration profiles
• Demonstrated experience performing data migration and device refresh activities
• Demonstrated familiarity with IT asset management systems and lifecycle tracking
• Demonstrated knowledge of endpoint security controls, including encryption (e.g., Bit Locker), patching, and compliance policies
• Demonstrated experience performing hardware setup and troubleshooting (laptops, docks, peripherals)
• Demonstrated strong experience troubleshooting and user support skills during deployment

• Demonstrated knowledge of Microsoft on premise and Azure cloud applications
• Demonstrated basic experience in troubleshooting Transmission Control Protocol/Internet Protocol (TCP/IP) network environments
• Demonstrated experience supporting large-scale enterprise device deployments (e.g., 500+ devices)
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) considered an asset.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.