Change Management Consultant Job Ottawa area,Ontario Canada,IT/Tech

Discover

The Opportunity

Ottawa, ON | Toronto, ON | Montreal, QC Information Technology Experienced Full-time $50 - $85 / hour Competition Number: CMAON
26

This role will focus on driving user adoption, deployment readiness, and end-user support, ensuring successful transition and sustained business outcomes.

The consultant will work closely with client stakeholders, product teams, and delivery partners to execute change strategies, support communications, and enable end users throughout deployment.

PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm. We insist on working with quality people who share our passion for quality testing, and have built a team of people who also believe quality is the most important deliverable. Our team of software testing specialists believe that better software leads to a better world.

We are committed to building strong communities - PLATO trains and employs members of First Nations, Metis, and Inuit communities across the country and strives to build a network of 1000 Indigenous software testers across Canada. PLATO has offices on or near Indigenous communities across Canada, in Fredericton, Miramichi, Sault Ste Marie, Regina, Calgary, Edmonton, Vancouver, and Victoria.

We are currently looking for an experienced Change Management Consultant for a contract opportunity from June 15 to Dec 31 of 2026, with the possibility of renewal.

** Please note that a current Government of Canada Reliability Clearance, or higher, is preferred, eligibility is required.

This position can be done fully remotely from Canada, but will be required to work in East Coast time.

This role will focus on driving user adoption, deployment readiness, and end-user support, ensuring successful transition and sustained business outcomes.

The consultant will work closely with client stakeholders, product teams, and delivery partners to execute change strategies, support communications, and enable end users throughout deployment.

What you'll do

Responsibilities

Execute change management strategies and adoption tactics aligned to readiness milestones, monitoring adoption indicators and addressing resistance or gaps

Assess and coordinate organizational readiness across people, process, and tools, supporting go-live planning and readiness checkpoints with business and delivery teams

Contribute to end-user support models (e.g., hypercare, service desk), triaging and escalating issues while analyzing support trends to drive improvements

Develop and deliver targeted communications aligned to key milestones, collaborating with stakeholders to ensure messaging is clear, consistent, and timely

Partner with SMEs to update procedures and job aids, ensuring documentation reflects system changes and supports user readiness with clear, accessible materials

Support defect tracking and resolution with product and technical teams, prioritizing issues based on business impact and communicating status and workarounds to users and stakeholders

What you'll need

Qualifications

Required Skills:

5+ years of experience in change management, business transformation, or organizational readiness

Strong stakeholder engagement and communication skills

Ability to translate complex changes into clear, user-friendly messaging

Experience with procedural documentation and end-user materials

Strong organizational and coordination skills in fast-paced environments

Analytical mindset with ability to interpret user feedback and support data

Ability to work effectively in a client-facing, collaborative environment

Nice to Have:

Experience supporting large-scale IT or business transformation programs, preferably within the public sector

Familiarity with deployment support, hypercare models, and user adoption strategies

Bilingualism (English/French) is considered a strong asset

Familiarity with an Agile workplace (SAFe framework)

We're looking for

Core Skills

Change Management Stakeholder Management

A little bit about us

PLATO

Who We Are
PLATO is a software testing and technology services company trusted by clients around the world.

In addition to providing our clients the highest quality software testing services, PLATO is…