Operation Centre Support

Job Description

General Dynamics Mission Systems Canada is seeking a full‑time Operations Support role to provide technical support and troubleshooting for the DND Satellite Communications Operations Centre (SOC). This position is located in downtown Ottawa.

• Logging and processing of technical events and/or generation of incident reports
• Assist clients with minor troubleshooting and modem configurations
• Process Satellite Access Requests and validate and implement Satellite Access Authorisations
• Answer SOC phone, e‑mail, and chat messages
• Coordinate satellite access and de‑access activities with DND operational units
• Provide on‑the‑job training for new SOC operators
• Perform shift hand‑over briefings
• Collect and process post‑mission information
• Produce weekly/monthly reports
• Remote monitor and control of Satellite Anchor Stations

• Two or three year college diploma as a technologist and/or equivalent experience, specialising in electronics or telecommunications
• Ability to communicate effectively with customers at various authoritative levels
• Ability to troubleshoot using initiative and judgement, applying knowledge gained from prior experience
• Flexibility and rapid, knowledgeable response to technical and customer‑service related issues
• Good appreciation of the customer’s facility, methods of operation, and sensitivities
• Knowledge and skill in using computer desktop applications (Microsoft Office tools)

• Previous Canadian Forces experience or working in a military environment
• Experience with commercial and/or military SATCOM networks
• Experience with large terrestrial SATCOM terminals

General Dynamics Mission Systems – Canada is registered with the Canadian Controlled Goods program; all employees must be security assessed. Successful applicants must meet all applicable security requirements, including the ability to obtain and maintain a Canadian government security clearance. Additional security requirements may be necessary for access to technical data, classified areas or information subject to international regulations.

Applicants must be eligible to work in Canada.

Salary Range: $65,000 – $75,000 CAD per year.

• Comprehensive medical, dental and vision coverage for employees and eligible dependents, from day one of employment at no cost to the employee.
• Flexible benefit options (including health‑contribution savings account).
• Emergency medical travel and virtual health‑care services.
• Employee & Family Assistance Program (EFAP): counselling, life coaching, lifestyle change support, and financial planning.
• On‑site fitness facilities and employee resource groups.
• Defined Contribution Pension Plan (DCPP) with employer contributions after 3 months.
• Voluntary Registered Retirement Savings Plan (RRSP) accessible from day one.
• Flexible time off for rest and renewal, including vacation, holidays, vacation purchase plan and parental leaves with top‑up options.
• Sick leave and disability programmes.
• Free access to a learning platform with a wide range of courses and resources; educational assistance program for formal mentoring; reimbursement for professional and industry‑related memberships.
• Employee discounts on travel, home and auto insurance, and an onsite scholarship program for children of GD employees.
• Employee social clubs and recreational activities.