Senior Director of IT Operations

Lead the IT team to ensure seamless operations at all locations with a focus on technology infrastructure and cybersecurity. This senior leadership role emphasizes reliability in support services and superior customer experiences.
As a Senior Director of IT Operations, you will manage daily IT operations across retail locations, distribution centers, and corporate offices. Oversee infrastructure stability, service delivery, and vendor management. Your leadership will drive integration standards and ensure compliance with cybersecurity protocols.

Key Responsibilities:

• Manage enterprise network performance across all locations

• Ensure effective support for POS and inventory systems

• Guide capacity planning and infrastructure documentation

• Enforce cybersecurity standards, including PCI-DSS compliance

• Oversee timely issue resolution across all operational teams
Requirements:

• 15 years of IT operations experience, 5 in leadership

• Strong expertise in network infrastructure and cybersecurity

• Proven experience in cloud migrations and service management

• Excellent communication skills for diverse audiences

• Fluency in English;
French skills are a plus
Elevate your career while fostering a secure, high-performing technology environment that enhances customer satisfaction.
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