Windows Support Engineer; Infrastructure/Cloud
Job Description & How to Apply Below
Our Ottawa based Financial client is looking for an experienced Windows Support Engineer to support critical enterprise infrastructure environments for a long term HYBRID contract. The successful consultant will provide operational support, maintenance, upgrades, automation, and continuous improvement across Windows Server platforms in a hybrid on-premise/cloud environment.
Responsibilities- Support, maintain, deploy, and upgrade Windows Server environments (on-premise and cloud)
- Provide Level 2 technical support for critical infrastructure platforms
- Troubleshoot incidents and support application owners, developers, and technical teams
- Manage requests and issues through Service Now ticketing processes
- Perform Windows Server administration, maintenance, upgrades, and optimization
- Develop automation solutions and support Infrastructure as Code (IaC) initiatives
- Create and maintain SOPs, technical documentation, support guides, and root cause analysis reports
- Recommend improvements to increase performance, reliability, and operational efficiency
- Participate in after‑hours support/on‑call rotation as required
- 3+ years supporting critical applications in hybrid enterprise environments
- Strong Windows Server administration experience (Windows Server 2016–2022)
- Experience with:
- Microsoft Group Policies (GPO)
- Microsoft SCCM
- Server patching, upgrades, and lifecycle management
- Performance and capacity monitoring of critical servers
- Hands‑on Infrastructure as Code (IaC) experience using tools such as:
- Ansible
- Terraform
- Azure automation tools
- Strong scripting experience:
- Power Shell
- Python
- Ansible Playbooks
- Experience creating automation scripts and deploying orchestration solutions
- Ability to support large‑scale, multi‑tier, highly secure production environments
- Strong troubleshooting, ownership, and problem‑resolution skills
- Experience working within Change Management processes
- Experience creating Visio diagrams, support documentation, and knowledge transfer materials
- Financial services or highly regulated environment experience
- Full‑time contract (37.5 hrs/week)
- On‑call support rotation required (approximately every 4–6 weeks)
- Occasional overtime or after‑hours work may be required
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