Technical Consulting Technical Leader

Application Window

The application window is expected to close on 06/30/2026. The posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The successful applicant will be performing work in Canadian Critical National Infrastructure and/or Canadian government classified environments, and therefore must be a Canadian Citizen or Permanent Resident. The position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance.

Live in Ottawa, Canada or willing to re‑locate.

As a Senior Technical Expert, you will act as the final escalation point for the toughest network crises and lead our response during major outages. You will influence Cisco’s product direction by partnering with Engineering to drive fixes and use AI to transform support delivery, while mentoring the next generation of engineers.

• Lead 2nd and 3rd Tier troubleshooting for broad network topologies involving mixed media protocols, focusing on Cisco Switching, Routing, and Security solutions.
• Serve as the primary escalation point for urgent customer issues, managing high‑pressure "Situation Rooms" and catastrophic outages to rapid resolution.
• Drive systemic product and service improvements by translating complex technical challenges into actionable feedback for Cisco Engineering and delivery teams.
• Develop and scale intellectual capital, including automation assets, AI tools, and technical documentation, to optimize global service delivery and knowledge sharing.
• Foster a culture of continuous improvement by mentoring Technical Consulting Engineers (TCEs) and leading technical community initiatives such as training and hackathons.

• Bachelor’s degree with 10+ years of experience in technical consulting within Large Enterprise or Public Sector environments.
• Experience in Cisco Security Technologies such as Firewall, VPN, AAA, Firepower, ASA, ISE, with expertise in troubleshooting difficult Security issues.
• Expert‑level technical certification (e.g., CCIE) or equivalent industry‑recognized certification.
• Solid experience in a lead technical role managing high‑impact escalations and cross‑functional initiatives.
• Demonstrated experience in creating technical documentation, training content, or automation assets (scripts or digital signatures).

• Deep expertise across multiple Cisco technology domains, specifically the intersection of Networking and Security.
• Demonstrable ability to mentor, coach, and develop technical talent, fostering a collaborative and high‑performing team environment.
• Experience demonstrating AI and machine learning tools to automate support workflows and enhance knowledge management.
• Strong executive presence with the ability to influence decision‑making and advocate for customer needs to senior leadership and Engineering.
• Bilingual fluency in Canadian French & English is highly desired.

Cisco may use AI Tools to review candidate‑provided details—such as skills, experience, location, and education—to determine how closely candidates match job criteria. AI Tools are intended to guide and support the recruitment team in identifying and prioritizing candidates but are not used in isolation or without human judgment. For more information about Cisco’s use of AI, please see the Job Candidate Privacy Statement found here.

In addition to a competitive salary range (U.S. & Canada: $126,000–$160,400), the role includes:

• Medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Paid parental leave and long‑term disability coverage.
• Paid holidays (10 per year, plus floating holiday).
• Annual paid time off (10 days for birthdays, 4 days for personal wellness).
• Paid vacation: 16 days for non‑exempt employees, flexible program for exempt employees.
• Optional volunteering days (10 per year).

Employees may be eligible for Cisco restricted stock units and annual bonuses subject to company policies.

Starting salary range for this position is $ to $ for new hires in U.S. and/or Canada, not including incentive compensation, equity, or benefits. For specific locations, values are provided below.

New York City Metro Area: $–$
Non‑Metro New York State & Washington State: $–$