Strategic Journey Lead in Data Integration

Enhance customer success at Qlik as a Journey Lead – Data Integration. You will design effective, data-informed journeys facilitating better customer engagement and satisfaction in a hybrid work model.

As a key player in this role, you will utilize your expertise in customer success to define strategic journeys that address customer needs and align with company goals. Working closely with stakeholders, you will develop actionable insights based on journey mapping and analytics. Your focus will be on enhancing customer experiences through effective use of data signals and automation.

Key Responsibilities:

• Define and optimize Moments of Truth for customers

• Identify critical signals that prompt business actions

• Monitor customer journeys to find improvement areas

• Collaborate with cross-functional teams for alignment

• Continuously enhance journeys based on data and feedback

Requirements:

• 7+ years in digital experience or related roles

• Familiarity with data integration platforms

• Experience with journey mapping techniques

• Strong leadership in cross-functional execution

• Highly analytical with a focus on customer data

Make a significant impact on customer journeys and success at Qlik through your strategic vision.
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