Zoom Administrator in IT Support

Join Hays as a Zoom Administrator and IT Support Specialist in Ottawa. This entry-level role emphasizes enhancing user engagement and managing IT support operations.

In this full-time role, you will serve as the subject matter expert for Zoom, leading its configuration and integration within the organization. You will also handle day-to-day Helpdesk operations, providing essential support to staff and ensuring a smooth user experience. Your impact will be felt across teams as you manage and improve unified communications.

Key Responsibilities:

• Act as the escalation point for Zoom and Teams

• Lead configuration and integration of Zoom features

• Offer daily Helpdesk support for IT issues

• Manage Entra  user access security

• Conduct end-user training on collaboration technology

Requirements:

• 2+ years of hands-on Zoom administration expertise

• 3–5 years in IT operations support

• Familiarity with network environments and user access management

• Strong understanding of unified communications

• Proven ability to resolve hardware/software issues

Enhance your IT knowledge and skills at Hays by effectively managing Zoom and user support services.
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