Equipment service technician -Tech

Equipment Service Technician (EST – Hi Tech)

Location:

Ottawa, ON

• Work closely with the Installation Project Manager and his team to ensure follow‑ups, deadlines, installations and training of all hi‑tech products and equipment.
• Involvement in installation projects at the start.
• Be present in the pre‑sale environment.
• Meet customers with FSCs and ESSs to understand high‑tech needs and make recommendations.
• On‑site visits are often required to properly assess the project scope.
• Prepare and present quotes or proposals related to all high‑tech requirements.
• Attend all follow‑up meetings on projects to ensure the proper execution and customer satisfaction.
• Reinforce the high‑tech equipment protocol.
• Provide a high level of technical support and maintenance on PCs and their peripherals.
• Work with technical teams and key stakeholders to schedule the installation of hardware, supervise uncrating and placement of equipment, and maintain network hardware and software.
• Troubleshoot, analyze and resolve client’s technical problems.
• Train, aid and support dental office end users with software applications to help them run an efficient dental practice.
• Install software, provide support and install software upgrades.
• Install all aspects of a complete network including hardware, cabling, monitor brackets and other specific dental hardware such as Digital Radiography and 3D Imaging.
• Evaluate the efficiency of the system installed or repaired.
• Respond, update and close calls regarding customer issues from the central Hi‑Tech Centre in Toronto.
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with all company policies, procedures and worldwide business standards.
• Adhere to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
• Follow discretion guidelines, making independent decisions within job duties.
• Work under supervision of the Service, Hi‑Tech or Branch Operations Manager; assignments are checked for progress by the supervisor or executive committee.
• Frequent exposure to customers; handling of queries and calls.
• Frequent travel – approximately two overnight stays per month.
• Heavy unpacking, lifting, moving and packing of products (up to 100 lbs) required.
• Utilize typical office equipment and shop tools when on customer sites.
• Exposure to electrical pressurized air and hot water during repair of equipment.

• Education:
  
  Bachelor’s degree in computer information systems, data processing or computer science.
• Experience:
  
  Minimum 3 years in a service/equipment environment in the dental industry.
• Preferred background in business management or a closely related field.
• Strong interpersonal skills and business acumen.
• Proficient with Microsoft Outlook, Word, Excel, telephone/voicemail.
• Strong understanding of Windows and Windows applications.
• Excellent communication skills; ability to support clients over the telephone.
• Excellent analytical ability to troubleshoot and resolve technical issues.
• Experience troubleshooting and installing peripherals such as printers, scanners, multimedia, video and USB connected devices.
• Flexible to work necessary hours and handle stressful situations calmly.
• Proven time‑management and organizational skills in a fast‑paced environment.

• Competitive compensation package including salary, company vehicle, health benefit plans, and a pension plan.
• Dental care, disability insurance, extended health care, vision care, life insurance, paid time off, and employee assistance program.

Henry Schein Canada, Inc. is an equal‑opportunity employer committed to accommodating the needs of applicants with disabilities. If an accommodation is required during the recruitment and selection process, please contact Human Resources.