Enablement Specialist

Position: Support Enablement Specialist at Fullscript
Elevate customer support excellence at Fullscript as a Support Enablement Specialist. Create engaging learning materials and drive operational efficiency in a remote-first role focused on impactful training.

As a key player in the Customer Support team, this position requires a seasoned professional in Support Enablement or Instructional Design with over three years of relevant experience. You will develop training deliverables, build templates, consult cross-functionally, and integrate innovative AI solutions to enhance learning experiences. Additionally, you'll play a vital role in ensuring that our teams are well-equipped to deliver exceptional service.

Key Responsibilities:

• Develop training deliverables for support platforms

• Apply diverse learning modalities for maximum impact

• Create modular templates for eLearning courses

• Collaborate with stakeholders to assess learning needs

• Maintain LMS course library with up-to-date content

Requirements:

• 3+ years in Support Enablement or similar roles

• Strong communication and instructional design skills

• E-learning solution development experience

• Familiarity with learning management systems

• Knowledge of key design concepts and accessibility standards

This role is ideal for a motivated self-starter eager to utilize AI tools and enhance learning strategies at Fullscript.
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