Operational Support Specialist

Become an Operational Support Specialist based in Ottawa, ON, with a focus on SAP and ERKS systems. Your expertise in security clearance and operational support will be pivotal to our success.

We require a skilled specialist to provide operational support with a Secret clearance (Level II) already in hand. This role demands 60 months of ERKS/ITSM experience and 48 months in SAP Solution Manager and Workforce Management. You will analyze business processes, support user management, and enhance operational workflows.

Key Responsibilities:

• Provide primary support for DRMIS users and system needs

• Manage user profiles and ensure compliance with DND policies

• Analyze workflows and functional requirements for improvements

• Maintain documentation within RDIMS and eDOCS

• Offer operational advice while collaborating with stakeholders

Requirements:

• Active Secret clearance (Level II)

• 60 months of ERKS and ITSM support experience

• 48 months of SAP experience in key areas

• Familiarity with military operational environments valued

• Knowledge of data governance structures and quality frameworks

Leverage your SAP skills and operational expertise to enhance processes and support the mission in Ottawa.
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