Technical Support Specialist Security Products

Position: Technical Support Specialist for Security Products
Join HPE’s team as a Technical Support Specialist, specializing in Security products. Deliver Tier 3 support while troubleshooting and resolving complex network issues for various customer segments.
As a key player in the HPE Technical Assistance Center, you will provide support to VARs, distributors, and end users. This role demands strong TCP/IP knowledge and the ability to analyze intricate routing protocols. You'll document network problems, represent customer interests, and assist in on-site support as needed.

Key Responsibilities:

• Offer Tier 3 technical support via various channels

• Document customer network issues and resolutions

• Represent customer needs in internal discussions

• Conduct thorough case reviews for quality assurance

• Provide on-site support to end users as required
Requirements:

• Relevant Bachelor’s or Master’s degree

• 2-4 years networking experience preferred

• Proficient in TCP/IP and routing protocols

• Understanding of security technologies and high availability

• Strong interpersonal and communication skills
Utilize your technical knowledge to improve user experience and network reliability with HPE.
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