Lead Business Analyst for ServiceNow

Elevate your career as a Lead Business Analyst focusing on Service Now at CBC/Radio-Canada. Join a hybrid team and drive the value of the Service Now platform while bridging business needs with technical solutions.
In this long-term contract role, you’ll coordinate the analyst team while managing workload and aligning with the Legal, P&C / SSC Solutions Portfolio. With a crucial emphasis on agile leadership, you will oversee the solution lifecycle, ensuring that enhancements align with broader corporate initiatives.

Key Responsibilities:

• Guide and coach analyst team members for high-quality outputs

• Manage team workload, priorities, and support Scrum Master

• Ensure strategic alignment of Service Now solutions with portfolio

• Participate in scrum ceremonies to prioritize business needs

• Lead complex requirements gathering and solution design
Requirements:

• Bachelor’s or Master’s in relevant fields

• 5+ years as a Business/Solutions Analyst

• 3+ years with Service Now administration

• Strong knowledge of ITSM and system integration principles

• Bilingual in English and French, excellent communication skills
Become an integral leader in Service Now optimizations and team success.
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