Director, Product Education & Learning Programs

About Kinaxis

Are you looking to join an innovative, market‑leading company where you can truly elevate your career? At Kinaxis we are serious about culture, technology, customers and not taking ourselves too seriously. If you want to be part of an incredible growth story, we might just be the place for you!

In 1984 we started as a team of three engineers. Today we have grown into a global organization with over 2,000 employees around the world, six global offices and a best‑in‑class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees to solve some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. Our powerful AI‑infused platform provides full transparency and visibility across end‑to‑end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption.

With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Ottawa and Toronto, Canada – Hybrid
Other Canadian locations – Remote

The Director, Product Education & Learning Programs is responsible for the strategy, creation, delivery and continuous improvement of customer‑ and partner‑facing learning programs that enable successful product adoption, implementation and value realization.

The incumbent will lead the teams responsible for the end‑to‑end delivery of learning programs—including curriculum development, training delivery, program operations and partner learning programs—ensuring offerings are scalable, consistent and tightly aligned to product release cycles and lifecycle milestones.

The Director works closely with Product, Sales, Customer Success and Partner organizations to ensure learning programs directly support customer adoption, implementation success and long‑term product value.

This is an existing job vacancy.

• Define and lead the strategy for customer and partner learning and enablement programs, ensuring alignment with product roadmap, go‑to‑market priorities and customer success objectives.
• Oversee the full lifecycle of customer‑ and partner‑facing learning programs, including curriculum design and development, certification pathways and ongoing updates.
• Ensure training programs are embedded into product release cycles, enabling timely and effective customer and partner readiness for new and enhanced capabilities.
• Lead the design and execution of scalable training delivery models, including instructor‑led, virtual and self‑paced learning experiences and bootcamps.
• Own partner learning programs, ensuring partners are equipped with the knowledge and skills required to successfully implement, support and extend product value.
• Establish and manage program operations, including planning, scheduling, governance and delivery coordination across global audiences.
• Work with finance to manage the commercial model associated with our customer and partner related training offerings.
• Work directly with Product teams to translate product functionality and roadmap changes into effective learning content and delivery.
• Collaborate with key stakeholders across the organization, including Sales, Customer Success and Support teams and Partner teams to ensure learning programs support adoption, implementation success and customer outcomes.
• Define and track key performance indicators such as adoption, engagement, completion and effectiveness; use insights to continuously improve programs.
• Prepare and present program updates to senior leadership, including performance, impact, risks and opportunities.
• Oversee the management of external vendors, contractors and platform partners as needed to support scalable program delivery.

• Bachelor’s degree in Business, Education or a related field; or related relevant experience.
• 10+ years of…