ServiceNow Project Manager

Summary

The role of Service

NOW Project Manager at K2 Services is responsible for leading and delivering complex technical projects, with a particular focus on Service Now platform, module, and workflow development and implementation. This role requires strong experience in Agile methodologies, technical project delivery, client-facing communication, and the ability to manage cross-functional teams to achieve project goals on time and within budget. The Service

NOW Project Manager will act as a liaison between clients, development, engineering, and business stakeholders, ensuring alignment with organizational objectives and client needs.

Responsibilities for this role include, but may not be limited to, the following:

• Lead end-to-end project management for technical projects focusing on Service
  
  NOW ITSM implementations, upgrades, and integrations, ensuring adherence to timeline, budget, and scope.
• Oversee Agile project delivery, including sprint planning, backlog management, and facilitating daily stand-ups and retrospectives.
• Develop detailed project plans, set schedules, and manage resources to ensure key milestones and deliverables are met.
• Serve as the primary point of contact between clients, engineering teams, and business stakeholders.
• Communicate project status, risks, and issues through regular reports and presentations to senior management and stakeholders.
• Coordinate and attend all project status meetings, ensuring effective collaboration and issue resolution.
• Maintain compliance with ITIL best practices; support process improvements and standardization.
• Manage project administration and financials (e.g., budget to actuals), and support internal governance processes.
• Identify, assess, and mitigate project risks, proposing creative solutions to maintain project momentum.
• Support continuous improvement of project management processes and methodologies within the PMO.
• Assist with team growth, including recruiting, interviewing, and onboarding new team members.
• Foster a culture of collaboration, innovation, and operational excellence.

• Proven track record of strategic leadership over projects, with the ability to lead and deliver technology projects on time and within budget.
• Strong facilitation, problem-solving, and leadership skills.
• Ability to plan and manage the execution of complex, yet detailed, work efforts across multiple groups, including leading teams through all project development and planning cycles.
• Excellent organizational, verbal, and written communication skills.
• Ability to multi-task, prioritize, and manage multiple initiatives in a fast-paced environment.
• Strong business acumen and ability to align project management strategies with organizational goals.
• Demonstrated ability to build and maintain strong relationships with internal and external stakeholders.
• Ability to work cooperatively within a team and across the organization matrix to achieve group and organizational goals
• Capacity to adhere to K2 Values:
  Respect, Accountability, Collaboration, Innovation, Service Orientation.
• Commitment to diversity, equity, and inclusion.

Experience:

• 5+ years of technical project delivery experience, specifically including direct oversight and management of Service
  
  NOW development and implementation projects, encompassing all business analysis, development, planning, testing, and implementation cycles.
• Experience leading projects in a consulting company preferred.
• Proven experience using Agile and hybrid project management methodologies.
• Hands-on experience managing enterprise Service Now implementations such as:
• IT Service Management (ITSM/Dev Ops) – Incident, Problem, Change, Request, Knowledge, Catalog, Mobile Agent, Universal Request, Virtual Agent, Survey Management, Walk-up Experience.
• IT Operations Management (ITOM) – Discovery, Agent Client Collector (ACC), Service Mapping, Event Management, Certificate Management, Firewall Audits
• IT Asset Management (ITAM) – Software Asset Management (SAM), SaaS License Management, Software Spend Detection, Contract Management
• Strategic Portfolio Management (SPM) – Scaled Agile Framework (SAFe), Project…