Onsite Technical Support Specialist at HPE

Become an Onsite Technical Support Specialist at Hewlett Packard Enterprise and engage with diverse clients. This role emphasizes troubleshooting and client communication around Security products.

Hewlett Packard Enterprise is looking for a Technical Support Specialist to provide expert assistance to customers and partners while addressing complex network issues. You will serve as an escalation point, delivering timely resolutions and advocating for customers during problem-solving. If you have strong technical skills and enjoy collaborating while making an impact, this is the ideal role for you.

Key Responsibilities:

• Deliver Tier 3 support for enterprise customers and VARs

• Diagnose and address software and hardware bugs

• Act as a customer representative in team discussions

• Provide critical feedback on case reviews

• Support the development and documentation for technical resources

Requirements:

• Bachelor’s or Master’s in Engineering or Computer Science

• 2–4 years of experience in networking support

• Strong knowledge of Routing Protocols and TCP/IP

• Proficient in Unix/Linux and Windows environments

• Excellent communication and problem-solving skills

Join HPE and leverage your skills to enhance client satisfaction and innovative problem-solving.
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