AI & Automation Intern – GCN Services Business Operations

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena is seeking a student to contribute to operational excellence initiatives that support scalable, high‑quality service delivery for global customers. This 4‑month work term (September–December, with potential extension) offers hands‑on exposure to AI‑driven automation that improves efficiency and customer experience. The role follows a hybrid model with in‑office presence three days per week.

• Design and develop automation solutions and workflows using Microsoft Copilot and Power Platform tools to reduce manual effort and improve operational efficiency.
• Analyze existing business processes to identify opportunities for optimization, standardization, and AI‑driven transformation.
• Build lightweight applications, dashboards, and scripts to enable operational reporting, insights, and decision‑making.
• Translate business requirements into scalable automation solutions in collaboration with cross‑functional teams.
• Apply data analysis and automation concepts to enhance service delivery performance.

• Education:
  
  Completion of a 3rd‑ or 4th‑year undergraduate degree in Engineering, Computer Science, or Business with an operations focus, or enrollment in a Master’s degree in one of these areas.
• Experience:
  
  Application of programming or scripting languages through coursework or prior work experience.
• Foundational knowledge of process improvement, data analysis, and automation concepts.
• Demonstrated logical thinking with a structured, process‑oriented approach to problem solving.

• Exposure to Microsoft Copilot, Power Automate, Power Apps, or similar AI and automation tools.
• Background in process improvement, workflow automation, or operations‑focused initiatives through coursework or prior work experience.
• Ability to communicate technical solutions in a way that aligns with business outcomes.

The hourly pay range for this position is $20.50 - $27.50. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

In addition to competitive compensation, Ciena offers students access to the Employee Assistance Program (EAP), company‑paid holidays, paid sick leave, and vacation pay as required by applicable laws.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.