Senior Platform & Technical Services Engineer

Hub Star is looking for a Senior Platform & Technical Services Engineer to join our growing team in Canada.

This is a hands‑on technical role that sits at the intersection of customer support, platform operations, cloud hosting, technical consulting, and software delivery.

You will work directly with customers, engineering teams, and internal stakeholders to investigate issues, maintain production environments, deliver technical solutions, and support customer integrations.

This role requires someone who enjoys troubleshooting complex technical problems, taking ownership from start to finish, and working across a broad technology stack.

We are looking for a technical all‑rounder who is equally comfortable speaking with customer IT teams, investigating a production issue, tuning a SQL query, deploying a release, troubleshooting a Microsoft 365 integration, or working alongside Engineering to identify and resolve application issues.

The ideal candidate will have experience integrating with and troubleshooting enterprise technologies such as Microsoft 365, Exchange Online, Microsoft Graph, SCIM, SSO, and Active Directory, and be comfortable working directly with customer IT teams to diagnose and resolve technical issues.

This is a highly visible role with direct impact on customer success, platform reliability, and product adoption.

• Own customer issues from investigation through to resolution
• Work directly with customers to understand issues and guide them through solutions
• Troubleshoot application, infrastructure, integration, and data‑related issues
• Debug front‑end, back‑end, database, and configuration problems
• Communicate clearly and confidently during incidents and day‑to‑day customer interactions
• Work closely with Engineering teams when product changes are required
• Participate in incident response and root cause analysis activities
• Help customers get maximum value from the Hub Star platform through technical guidance and best‑practice recommendations

• Monitor and maintain production and non‑production environments
• Deploy software releases across multiple hosted environments
• Apply security patches and platform updates
• Monitor platform health, performance, and availability
• Investigate and resolve infrastructure, application, and database performance issues
• Analyse application and database behaviour using logs, monitoring tools, and telemetry
• Troubleshoot SQL Server performance issues, including identifying problematic queries, blocking, deadlocks, and indexing opportunities
• Diagnose and remediate production issues while minimising customer impact
• Support application scaling, deployment, and capacity management activities
• Improve monitoring, alerting, automation, and operational processes over time
• Work closely with Engineering teams to identify root causes and implement long‑term fixes

• Work with customer IT teams during onboarding and implementation projects
• Support and troubleshoot integrations with Microsoft 365, Active Directory, SCIM, SSO, Microsoft Graph, and other enterprise systems
• Configure and troubleshoot Microsoft Graph and Exchange integrations
• Work alongside customer IT teams to diagnose integration, authentication, provisioning and synchronisation issues
• Support API integrations and technical solution design activities
• Translate customer requirements into practical technical solutions
• Act as a trusted technical contact for customers and implementation teams

• Import, transform, and validate customer data using Python and SQL
• Build customer‑specific technical solutions where required
• Support implementation and professional services projects as needed

• Experience working within a SaaS, cloud‑hosted, or enterprise software environment
• Strong troubleshooting and problem‑solving skills
• Experience supporting production systems and customer‑facing applications
• Experience working directly with customers and technical stakeholders
• Strong SQL skills, including querying, troubleshooting, and performance analysis
• Experience with Microsoft Graph API and/or Exchange Web Services (EWS)
• Experience…