Bilingual Specialist in IT Service Management

Step into a pivotal role at CMHC as a Bilingual Senior Specialist in IT Operations Monitoring & Service Insights. This hybrid position combines incident management with advanced monitoring techniques.
CMHC is seeking an experienced professional to enhance its Infrastructure and Operations team. This role allows you to utilize your in-depth knowledge of ITSM and incident management to continuously improve service quality. You will leverage enterprise monitoring tools while collaborating on data-driven recommendations to enhance operational efficiency.

Key Responsibilities:

• Monitor service health across IT infrastructure and applications

• Identify and validate alerts for quick resolution of incidents

• Analyze service performance trends for operational insights

• Produce comprehensive reports for governance and control

• Support incident management with validated operational data
Requirements:

• At least 7 years in IT Operations or IT Service Management

• ITIL Foundation certification is mandatory

• Proven experience with Service Now and incident management

• Thorough understanding of IT monitoring concepts

• Excellent bilingual communication skills
Make a difference in IT operations with CMHC's collaborative and innovative environment.
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