Lead Customer Insights Analyst

Position: Lead Customer Insights Analyst at Fullscript
Drive positive change at Fullscript as a Lead Customer Insights Analyst, leveraging data to shape customer experience strategies. This remote role requires deep analytical skills and strategic insights.

In this position, you will analyze product behavior and customer feedback, identifying key opportunities and challenges impacting practitioner and patient experiences. Collaborating closely with senior leaders and various departments, you’ll craft actionable insights that directly influence product and customer experience strategies. This is a chance to evolve voice-of-customer insights into a compelling business strategy.

Key Responsibilities:

• Analyze complex data sets from customer journeys

• Identify risks and opportunities through deep analysis

• Convert business questions into structured insights

• Collaborate with cross-functional teams for actionable recommendations

• Develop executive-ready narratives that demonstrate customer impact

Requirements:

• 8+ years in analytics or customer insights fields

• Proficient with SQL and modern data tools

• Strong ability to connect qualitative and quantitative data

• Excellent executive communication skills

• Capability to define key analyses independently

This role places you at the forefront of shaping customer interactions and experiences at Fullscript.
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