Technical Account Manager

Elevate your career as a Technical Account Manager with Ziff Davis in Ottawa. Specialize in nurturing relationships and providing technical guidance for enterprise customers in a hybrid work model.

Ziff Davis is on the lookout for an experienced Technical Account Manager located in Ottawa. The role focuses on high-touch technical support, client onboarding, and bridging the gap between customer needs and technical implementation. Bring your expertise in API integrations and deliverability to manage and expand our most valued enterprise accounts effectively.

Key Responsibilities:

• Facilitate seamless post-sales handoff with the Sales team

• Lead technical onboarding for high-volume clients

• Act as the primary contact for technical escalations

• Analyze sending logs and optimize deliverability

• Conduct quarterly technical business reviews with clients

Requirements:

• 3-5+ years in a client-facing technical role

• Proven API experience and troubleshooting skills

• Strong understanding of email infrastructure protocols

• Exceptional communication, both verbal and written

• Track record of managing high-value enterprise accounts

Explore an impactful role centered around technical guidance, relationship management, and commercial growth at Ziff Davis.
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