Bilingual Helpdesk
Job Description & How to Apply Below
Job Description:
Helpdesk Specialist Bilingual (French/English)
Location:
Hybrid
Contract Duration:
Date of award March 31, 2026
Security Clearance:
Secret
Language Requirement: MUST be fully bilingual in French and English
About the Role:
Altis Technology is seeking a Bilingual Helpdesk Specialist for a contract prospect with one of our Federal Government clients.
- Provide first to third-level technical support (hardware, software, client computing)
- Troubleshoot via phone, Teams, email, and in person
- Support Windows 11 upgrades and associated software updates (e.g., Adobe Acrobat, Open Text eDocs)
- Maintain ticket documentation
- Deliver user coaching and contribute to IT support documentation
- Collaborate with broader IT teams on solution delivery
- Post-secondary diploma/degree in Computer Science or related field (Canadian-recognized)
- Minimum 2 years of relevant IT support experience
- Bilingual in French and English
- Must hold Secret security clearance
- 2+ years Helpdesk experience
- Experience with ITSM/ticketing systems
- Proficiency in remote control tools for troubleshooting
- Experience with Microsoft SCCM / Config Manager
- Hands-on Power Shell scripting
- Experience supporting Windows 10 to 11 upgrades
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