Systems Support Technologist

Systems Support Technologist

Job Category:
Data Centre Technology

Designs, develops, and introduces new technology and new hardware/software systems to improve operational efficiency. Provides ongoing hardware/software systems support services to various stakeholders.

• Authors, updates and tests standards and procedures documentation.
• Repairs, modifies, and tests hardware and software to be used by NAV CANADA.
• Develops and provides life‑cycle support on various hardware/software systems.
• Provides support on in‑service equipment in the NCR.
• Provides support on the installation of new equipment to technical services.

• Education – Successful completion of secondary school diploma; completion of a full‑time post‑secondary diploma in electronics technology at a recognized institution or an equivalent combination of education and experience.
• Experience – 2–3 years of experience in installation, configuration administration and supporting Linux operating systems as well as server and workstation applications; experience in the development and modification of installation and user documentation for new or existing systems including testing and verification; experience in the life‑cycle support of deployed safety‑critical systems, including the application of maintenance policies and practices; experience in the coordination of small‑sized projects and external stakeholder interactions.
• Knowledge (40%) – Knowledge of electronic theory, computer systems, and network management; techniques and practices to maintain and certify electronic equipment and systems; development and modification of standards and procedures; input in the development of new systems and instruction on standards and procedures; preparation of verification procedures and transition plans; computer clustering, networking, Kubernetes and VM.
• Abilities (30%) – Analytical skills to analyze and interpret data on manufacturers' equipment and various standards and regulations; ability to understand and interpret the operations of complex computer systems; ability to use a variety of power hand tools.
• Personal Suitability (30%) – Strong communication skills; collaborative interpersonal skills; good judgement and initiative; adapts well to change.

Occasional travel required. Flexible work arrangements – this position is a hybrid position with a minimum of three days per week on site.

What NAV CANADA offers you: challenging, team‑oriented work environment; competitive compensation and benefits; defined benefit pension plan; opportunities for growth and development; flexible work arrangements; diverse and inclusive workforce.

We encourage a culture of learning and growth and recognize that while some technical skills are mandatory, many others can be taught. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.