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Service Desk Support Specialist
Job Description & How to Apply Below
Join Convergence Networks as a Service Desk Support Specialist in Ottawa, Ontario, where your IT skills will shine by resolving customer requests swiftly and effectively. This role emphasizes high-volume ticket management and client communication. In the Service Desk Administrator position, you will be responsible for addressing various technical issues and ensuring client satisfaction through prompt service.
Ideal for individuals seeking to flourish in a rapid-paced environment, this role allows you to grow your IT career with opportunities for advancement.
Key Responsibilities- Handle inbound phone calls and emails to provide support
- Diagnose and resolve technical issues on first contact
- Document all communications and tickets accurately
- Ensure customers are satisfied with service provided
- Undertake additional responsibilities as required
- High school diploma or equivalent
- Minimum 2 years in service desk support roles
- Strong troubleshooting skills with IT systems
- Knowledge of Active Directory and Group Policy
- Excellent verbal and written communication skills
Utilize your technical and communication skills at Convergence Networks to enhance client experiences effectively.
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