L2 Technician Service Desk

Position: L2 Technician Service Desk Role
Become a part of Thales’s Ottawa team as a Service Desk Technician L2, specializing in delivering exceptional user support. Troubleshoot technical issues effectively for both on-site and remote users.

This position is ideal for a skilled technician with a strong background in IT support, including 1 to 4+ years of relevant experience. Your responsibilities will encompass first- and second-level support, problem analysis, and maintaining detailed logs using the ticketing system. Fluency in English and French is mandatory for this role.

Key Responsibilities:

• Serve as first and second-level support for technology issues

• Coordinate with IT teams to resolve problems

• Document support interactions thoroughly

• Escalate requests when appropriate

• Troubleshoot basic and advanced hardware/software challenges

Requirements:

• Bachelor's degree or equivalent IT experience

• 1-2 years of experience in IT support

• Strong Windows troubleshooting skills

• Familiarity with Windows network admin

• Experience with Service Now ticketing

Enhance user experience and grow your technical expertise at Thales in Ottawa.
#J-18808-Ljbffr