Scrum Master

Role: Scrum Master

Contract work: 37.7 hours (Overtime may be required)

RFC Number:

Location: Hybrid (required 12 days on-site per month in Ottawa)

Term: Start Jul 27th, Term: 12 months (Optional extension: 8 months)

Security Clearance: Reliability

Language: English

• Under the direction of Assistant Director, Container Orchestration Services, Mid Tier and Automation
• Facilitate Agile ceremonies (daily scrums, sprint planning and retrospective meetings)
• Use JIRA to assign and track tasks, ensuring resource activities are aligned with project/initiative timelines
• Assist product owners with the product backlogs, prioritization and squad formation
• Communicate with clients as needed to clarify requirements and provide initiative updates
• Provide project updates via email, meetings, and documentation to keep internal teams and external stakeholders aligned
• Support the resolution of outstanding items by submitting and tracking tickets in Service Now, ensuring issues are appropriately escalated
• Collaborate with key stakeholders across the Bank to support the execution of specific engagements and education initiatives
• Identify potential risks and anticipate points of resistance
• Develop specific plans to mitigate or address concerns
• Align success measures to track adoption and transformation progress
• Other related activities and deliverables as required

• Certified Scrum Master / Professional (CSM or CSP)
• A minimum of three (3) years of recent demonstrated experience working as Scrum Master and leading multiple Operational IT Scrum Teams
• A minimum of three (3) years of recent demonstrated experience working in an IT operations environment (e.g. patching/service requests, incidents, etc.)
• Demonstrated Knowledge of Atlassian JIRA
• Demonstrated knowledge of Service Now ITSM modules and reporting

• Certified Agile Leader
• Kanban Management Professional (KMP)
• Dealing with project delivery and customer needs