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Job Description & How to Apply Below
Join March Networks as a Level 1 Technical Support Specialist in Ottawa, offering hybrid work options. This role requires fluency in Spanish and a passion for customer service.
As a Level 1 Technical Support Specialist, you will assist clients across Latin America with a range of technologies, focusing on Digital Video Recorders and Video Management. Your expertise and strong communication skills will be essential in resolving issues and building customer trust. Be prepared to adapt to changing priorities in a supportive team environment.
Key Responsibilities:
• Deliver Level 1 Technical Support via multiple communication channels
• Build trust with customers and sales engineers
• Document all customer communications accurately
• Conduct remote diagnostics and assist with troubleshooting
• Develop knowledge base articles for internal use
Requirements:
• Degree or diploma in engineering or technology
• 1 to 2 years relevant experience
• Fluent in Spanish and English
• Excellent customer service and business insights
• Capacity to adapt to changing demands
Leverage your technical skills and enhance customer relationships at March Networks.
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