AVI-SPL Technical Support Specialist

Take on the role of Technical Support Specialist at AVI-SPL, where you will handle customer inquiries and coordinate necessary technical solutions. Work with vendors and internal teams to ensure hardware repairs and troubleshooting efforts meet client needs.

As a Technical Support Specialist, you’ll be responsible for case management via Service Now, prioritizing customer requests, and maintaining service level agreements.

Your role also involves proactive monitoring of client environments, ensuring effective communication throughout the resolution process. This position suits candidates comfortable with troubleshooting and vendor relations.

Key Responsibilities:

• Manage incoming technical support requests efficiently

• Dispatch technicians and process parts requests as necessary

• Provide regular updates to customers and teams

• Facilitate hardware repair coordination and evaluations

• Proactively monitor and address potential issues

Requirements:

• High school diploma or equivalent

• 1-2 years of experience in customer service

• Strong problem-solving and communication skills

• Ability to switch tasks and adapt

• Eagerness to learn new technical solutions

Join AVI-SPL and contribute to delivering exceptional technical support and customer satisfaction.
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