User Technology Support Specialist at CBC

Provide essential user technology support with CBC/Radio-Canada as a User Technology Support Specialist. This on-site role emphasizes troubleshooting, communication, and maintaining user satisfaction through effective problem-solving.

As a permanent employee, you will deliver first-level support for end-user technology, ensuring installations and configurations meet CBC standards. You will actively monitor, document, and escalate issues while guiding users through solutions and training. Emphasizing security and up-to-date knowledge of technology, you will play a crucial role in enhancing operational efficiency and assisting in larger initiatives.

Key Responsibilities:

• Troubleshoot and resolve end-user technology issues

• Decommission and maintain user technology

• Provide guidance and training tools to users

• Keep documentation current and accessible

• Install and manage software and inventory updates

Requirements:

• Community College diploma in computer science

• Three years of related experience

• Excellent communication in English and French

• Strong customer service and problem-solving skills

• Familiarity with technology trends and user support processes

Enhance technological experiences at CBC/Radio-Canada with your expertise in user support and communication.
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