Senior Business Analyst; customer operations initiatives telecom environments Job Ottawa area,Ontario Canada,IT/Tech

Position: Senior Business Analyst (10+ years) to support customer operations initiatives within telecom environments

Our Telecommunications client is seeking a Senior Business Analyst (10+ years) to support customer operations initiatives within telecom environments

Join a high-visibility engagement improving customer operations for a major telecommunications entity. The role bridges network operations, system development, and IT infrastructure groups to streamline integration and delivery. Candidates will leverage their telecom domain expertise to align business analysis and architecture with operational outcomes. This position offers the opportunity to facilitate collaboration across multiple technical and functional teams.

Must Haves

10+ years in Business Analysis for telecommunications environments

Experience implementing and operating in the customer operations segment

Ability to act as a facilitator between network operations
, system development
, and IT infrastructure

Nice to Have

Exposure to cross-functional stakeholder management

Responsibilities

Facilitate collaboration between network operations, system development, and IT infrastructure teams

Support ongoing operations in the customer domain within a telecom framework

Contribute architecture and business analysis expertise to system integration initiatives

Assist in aligning operational processes with technological solutions

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