IContact Co-op Student in Customer Success

Become a key player at iContact as a Co-op Student in Customer Success. Focus on email deliverability while innovating through AI and workflow automation.

In this dynamic role, you will learn from seasoned Customer Success Managers by observing their approach to client consultations and technical challenges. Your proactive work in identifying and automating redundant tasks will contribute significantly to our efficiency and service quality.

Key Responsibilities:

• Learn from CSMs during technical audits

• Analyze and improve existing processes

• Research and implement low-code automation solutions

• Develop and test automation projects by Day 60

• Create clear documentation for new tools

Requirements:

• Strong empathy and listening skills

• Familiarity with generative AI and prompt engineering

• Experience with automation platforms like Power Automate

• Basic coding/scripting knowledge in JavaScript or Python

• Skills in process visualization and mapping

Join iContact to enhance your skills in customer service and tech-driven solutions.
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