User Technology Support Specialist

Enhance user experience at CBC/Radio-Canada as a User Technology Support Specialist in Ottawa, Ontario. This on-site role involves providing first-level support and troubleshooting end-user technology.

In this permanent, full-time position, you'll be responsible for installing, maintaining, and configuring software and end-user devices. Key skills include excellent communication, problem-solving, and customer service capabilities. You will also work under pressure, effectively de-escalating tense situations and documenting issues to support resolutions.

Key Responsibilities:

• Decommission and handle designated end user technology

• Configure automation on users' devices

• Troubleshoot and document end-user support issues

• Provide user guidance and recommend training tools

• Maintain comprehensive knowledge of emerging technologies

Requirements:

• Community College diploma in computer science or equivalent

• Three years of related experience, ideally one in similar assignments

• Advanced English and French communication skills

• Ability to pass background checks

• Strong familiarity with security practices for end-user data

Utilize your troubleshooting and technology knowledge to support users effectively at CBC/Radio-Canada in Ottawa.
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