Service Cloud Salesforce Architect

Position: Service Cloud Salesforce Architect Role
Join Neura Flash, Part of Accenture, as a Salesforce Solution Architect specializing in Service Cloud. Leverage your skills in AI and Salesforce technologies to create impactful business solutions in a dynamic environment.

This role involves working under the Service Cloud Practice Lead to implement Salesforce projects, ensuring their delivery aligns with customer needs. You will engage deeply with clients to gather requirements and use your knowledge in Salesforce best practices to develop high-quality solutions.

Your role will also encompass collaboration with the AI team to fuse innovative technologies into existing workflows.

Key Responsibilities:

• Conduct business process reviews to gauge client needs

• Create Salesforce design specifications from user requirements

• Configure Salesforce Service Cloud solutions effectively

• Drive best practice design into project deliverables

• Oversee project communications with clients and teams

Requirements:

• At least 3 years in a technical consulting role

• 2+ years specializing in Salesforce implementation

• Strong grasp of Salesforce Service and Sales Clouds

• Experience with software project management methodologies

• Ability to balance multiple project priority demands

Shape the future of AI and enhance customer service experiences through your work at Neura Flash.
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