IT Support Representative Bilingual

Become a Bilingual IT Support Representative in Ottawa, ON, with a hybrid work model. Utilize your English and French skills to assist users in navigating security measures while enhancing their digital experience.

In this 3-month contract role, you will support users in key security processes, particularly Multi-Factor Authentication. This position is well-suited for those who are keen to impact people's daily work positively and enjoy real-time problem-solving in IT support. The supportive team environment emphasizes collaboration and growth.

Key Responsibilities:

• Provide bilingual support via phone for English and French users

• Lead users through MFA setup and mobile app guidance

• Address login issues, device concerns, and access problems

• Verify user identities while adhering to security protocols

• Direct complex issues to senior technical teams

Requirements:

• Minimum of 1 year IT support experience with MFA

• Proficient in English and French, written and spoken

• Familiarity with mobile devices, such as iOS and Android

• Knowledge of Microsoft 365 accounts is beneficial

• Strong communication skills for clear technical explanations

Utilize your bilingual skills to provide exceptional IT support that enhances user security.
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