Bilingual Help Desk Specialist

Elevate your IT career as a Bilingual Help Desk Specialist for a valued public sector client in Ottawa or Montreal. You'll provide essential support for the Windows upgrade project, focusing on applications and hardware.

This position is crucial for upgrading systems from Windows 7 to Windows 10. Responsibilities include troubleshooting, data backups, and assisting end-users with device upgrades directly. Utilize your bilingual skills while engaging in network problem analysis and developing help desk resources.

Key Responsibilities:

• Collaborate with end-users to assess upgrade needs

• Perform Windows 10 installations on existing devices

• Execute data backups and set up user machines

• Analyze and monitor network performance issues

• Create user-friendly training material and documentation

Requirements:

• Experience with incident resolution tracking systems

• Bilingual in English and French

• Problem-solving skills in IT technical support

• Knowledge of Windows environments and IT hardware

• Willingness to work on-site for support projects

Utilize your bilingual capabilities and IT expertise in a role that promises future opportunities.
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